Welcome Back, Returning Donors

We’re thrilled to see you again.

FOR RETURN DONORS

Return Donors

Your plasma donations make a life-changing impact for patients worldwide. Thank you. Below are all the details you need for your next donation, whether you’re a regular or returning after a break.

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Donor Resources

Quick Check-In

Here’s how you can get started today:

OctaApp

Download OctaApp to make managing your donations easier than ever.

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Google Play App Store

Donor Portal

Log in to the Donor Portal to check your account and donation history.

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Return Donor Process

Returning Donor Process

Your upcoming donation will be smooth and simple. Here’s a quick refresher on what to expect as a returning donor:

Check Your Eligibility

Make sure your last donation meets the eligibility timeframe. Don’t worry—it’s easy. You can check directly in the Donor Portal or ask your local donation center.

What to Bring

Always bring a valid ID. If it’s been over 6 months since your last visit, be sure to have your original documents like ID, social security card, and proof of address, just in case.

Health Screening

A quick and routine screening ensures you’re ready to donate. This step helps ensure your safety and the quality of plasma donations.

Donate Plasma

Relax, hydrate, and donate. The process is caring and efficient, and our team ensures you’re comfortable every step of the way.

Get Paid

Thank you for your time and generosity—your payment will show up within 24 hours on your Octapharma Plasma prepaid debit card.

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Helpful Tip: Did you know you can donate up to twice in a 7-day period? Just ensure there’s at least 48 hours in between donations for a safe and healthy experience.
OctaApp

Download OctaApp

With OctaApp, everything you need is at your fingertips. Managing your donations has never been easier.
Download OctaApp
Google Play App Store
Why Download the OctaApp?
01

Track your donations

Easily view your donation history and keep tabs on your payment balance all in one place.
02

Get alerts and promotions

Receive updates, bonuses, and special offers so you never miss important information or rewards.
Donor Portal

Access the Donor Portal

Prefer managing your information online?

The Donor Portal has you covered. Here’s what you can do in just a few clicks:

    • Check the status of your test results.
    • View your next eligible donation date.
    • Access your referral details.
    • View your debit card information.
    • See your last 3 donation dates.
    • Track your number of donations in a 35-day cycle.
Access the donor portal
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How Plasma Referral Works:

Refer a Friend, Earn More

Download, refer, get paid.

Love donating and want to share the experience? Refer a friend and earn extra money.
Step 01

Download OctaApp

OctaApp is available for download in the Apple Store and Google Play. Generate a new Refer a Friend code in your OctaApp.

Google Play App Store
Step 02

Invite your friends or family

Friends must bring their QR code with them to their first visit. Please note, your friends must be first-time donors with Octapharma Plasma.

Step 03

Get Paid

Earn $25 for your friend’s first donation, and another $25 for their second.

Bonuses will be paid to you within 24-72 hours of their donation. Their QR code must be scanned during their first donation. Visit your local center for more details.
Refer a Friend Now
Donate Plasma

Donating Plasma After a Long Break?

If it’s been over six months since your last donation, we’re happy to welcome you back. Here’s what you need to know:
  • You’ll need to go through the new donor screening for safety purposes.
  • Remember to bring your government issued ID, social security card, and proof of address to ensure a smooth process.
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FAQs

Frequently asked questions

You’ve got questions? We’ve got answers. Here are some of the most common things returning donors want to know:
View all FAQs

How often can I donate?

You can donate up to two times per week, provided you remain eligible and healthy, with at least 48 hours between donations.

What if I haven’t donated in weeks?

If you haven’t donated for a while, you’re still considered a returning donor if it hasn’t been more than 6 months. Call your local donation center for more information on your donor status.

Can I update my personal information online?

No, please visit your local center to speak with a staff member to update your personal information, like address, phone number, or email address.

How can I check my eligibility to donate today?

You can easily check your eligibility through the Donor Portal or by calling your local donation center to speak with a Donor Advocate.

Can I donate at a different Octapharma Plasma center?

Yes, but it’s best to check with your current donation center for specific requirements.

Where can I view my payments?

All plasma donation payment information is available in the Donor Portal or the OctaApp.

Can I refer more than one friend?

Yes. Our plasma donor referral program allows you to refer multiple friends for rewards. Check the Donor Portal for details about your referrals.

Ready to make a difference?

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We’re excited you are considering donating plasma with us.

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